Privacy & Terms
At Kingsman Removals, we take your privacy seriously. This page explains what personal information we collect, how we use it, and how we keep it safe — in line with UK GDPR and the Data Protection Act 2018.
Privacy Policy
Kingsman Removals Last updated: May 2026
1. Who We Are
Kingsman Removals ("we", "us", "our") is a removal company operating in the United Kingdom. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For questions about this policy, contact us at: office@kingsmanremovals.uk
2. What Data We Collect
We may collect and process the following personal data:
-
Full name
-
Home and/or business address (collection and delivery addresses)
-
Email address and phone number
-
Payment information (processed securely via third-party providers)
-
Special category information only if voluntarily provided and necessary (e.g. access requirements)
-
Communications you send us (emails, enquiry forms, etc.)
3. How We Collect Your Data
We collect data when you:
-
Request a quote or book a removal service
-
Contact us by phone, email, or via our website
-
Use our website (via cookies — see Section 8)
4. Why We Process Your Data (Legal Basis)
We process your data on the following legal grounds:
-
Contract performance — to provide and fulfil your removal booking
-
Legal obligation — to comply with applicable laws (e.g. tax, invoicing)
-
Legitimate interests — to manage our business, respond to enquiries, and improve our services
-
Consent — for marketing communications, where you have opted in
5. How We Use Your Data
We use your data to:
-
Provide removal and related services
-
Send booking confirmations and service updates
-
Process payments and issue invoices
-
Respond to enquiries and complaints
-
Send marketing communications (only with your consent)
-
Comply with legal obligations
6. Sharing Your Data
We do not sell your personal data. We may share it with:
-
Trusted third-party service providers (e.g. payment processors, IT support) who process data on our behalf under strict confidentiality agreements
-
Professional advisers (solicitors, accountants) where necessary
-
Law enforcement or regulators if required by law
We do not transfer your data outside the UK/EEA without appropriate safeguards.
7. How Long We Keep Your Data
We retain your data only as long as necessary:
-
Customer and transaction records: up to 7 years (for legal/tax purposes)
-
Marketing preferences: until you withdraw consent
-
Enquiries not converted to bookings: up to 12 months
8. Cookies
Our website uses cookies to improve your experience. These may include essential, analytical, and marketing cookies. You can manage cookie preferences via your browser settings or our cookie banner. For full details, see our Cookie Policy [link if applicable].
9. Your Rights
Under UK GDPR, you have the right to:
-
Access the personal data we hold about you
-
Correct inaccurate or incomplete data
-
Erase your data ("right to be forgotten") where it is no longer necessary
-
Restrict or object to processing in certain circumstances
-
Data portability — receive your data in a structured, machine-readable format
-
Withdraw consent at any time where processing is based on consent
-
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113
To exercise any of these rights, contact us at: office@kingsmanremovals.uk
10. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment transactions are encrypted and handled by secure third-party providers.
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website. We recommend reviewing it periodically.
Terms of Use
Kingsman Removals Last updated: May 2026
Please read these Terms and Conditions ("Terms") carefully before booking our services. By making a booking with Kingsman Removals, you agree to be bound by these Terms.
1. About Us
Kingsman Removals is a removal company based in the United Kingdom. Contact: office@kingsmanremovals.uk
2. Our Services
We provide domestic and/or commercial removal services, including packing, loading, transportation, unloading, and storage (where applicable) as agreed at the time of booking.
3. Quotations and Bookings
3.1 All quotations are based on information provided by the customer. We reserve the right to adjust the price if the actual job differs materially from what was described.
3.2 A booking is confirmed only when you receive written or email confirmation from us.
3.3 We reserve the right to decline any booking at our discretion.
4. Pricing and Payment
4.1 All prices are in British Pounds Sterling (GBP) and inclusive of VAT where applicable.
4.2 A deposit may be required at the time of booking. The remaining balance is due as stated in your confirmation.
4.3 We accept payment by [bank transfer / card / cash — specify your methods]. Late payments may incur charges.
5. Cancellations and Rescheduling
5.1 Cancellations must be made in writing (email is acceptable).
5.2 Our cancellation policy is as follows:
-
More than 7 days' notice: full deposit refunded
-
3–7 days' notice: 50% of deposit retained
-
Less than 48 hours' notice: full deposit forfeited
5.3 We reserve the right to cancel or reschedule in exceptional circumstances (e.g. vehicle breakdown, severe weather). We will notify you as soon as possible and offer an alternative date or a full refund.
6. Customer Responsibilities
You agree to:
-
Ensure all items are ready for collection at the agreed time
-
Disclose any fragile, high-value, hazardous, or unusually heavy items in advance
-
Ensure clear and safe access to all relevant premises
-
Ensure you have the legal right to move all items
-
Be present (or have an authorised representative present) throughout the move
7. Items We Cannot Move
We are unable to transport:
-
Hazardous materials (flammable liquids, gases, explosives, toxic substances)
-
Illegal items or controlled substances
-
Perishable food items (unless agreed in advance)
-
Live plants or animals
-
Irreplaceable or sentimental items unless a specific agreement is made
8. Liability and Damage
8.1 We will take reasonable care of your belongings during the move.
8.2 Our liability for loss or damage caused by our negligence is limited to the repair or replacement value of the item(s) concerned, up to a maximum of 100£.
8.3 We are not liable for:
-
Damage to items not packed by us, unless caused by our negligence
-
Pre-existing damage or inherent defects
-
Electrical or mechanical failure of appliances
-
Loss or damage caused by circumstances beyond our control (force majeure)
-
Damage resulting from inaccurate information provided by the customer
8.4 We strongly recommend that you arrange adequate insurance for high-value items.
9. Complaints
9.1 Any damage or loss must be reported to us in writing within 7 days of the move date.
9.2 We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.
9.3 If you are not satisfied with our resolution, you may refer your complaint to [relevant ADR scheme or trading standards].
10. Consumer Rights
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We may update these Terms from time to time. The version in force at the time of your booking will apply to your contract with us.