Your information.
Your peace of mind.

Privacy Policy

This notice covers enquiries, quotations and moving services. Kman Group Ltd, trading as Kingsman Removals, is the controller of your personal information and the provider of our services. Registered office and contact address: 11 Bromley Road, Enfield, London, N18 1LF. Company number: 11077601. VAT number: 512 1129 47. Email: office@kingsmanremovals.uk. Phone: 07711 077646.

Information we collect

We receive your name, phone number, optional email address, collection and delivery locations, moving date, requested service, size of move and additional details. You may also provide inventories, access instructions, photographs and correspondence. Please avoid sending identification documents, financial details or sensitive personal information unless specifically required.

Why we use it

We use enquiry and booking information to take steps at your request before a contract and to perform an agreed contract. We use information needed for accounting and other legal duties to comply with legal obligations. Necessary security, fraud prevention, complaint handling and legal claims may rely on legitimate interests, balanced against your rights. Marketing consent, where required, is separate from requesting a quote.

Who receives your information

Information may be handled by authorised staff and service providers needed for hosting, email, communications and delivering your move. Accountants, insurers and legal advisers may receive relevant information when necessary. We may disclose information when required by law. Our email service is provided by Google. When our own team is fully booked or urgent assistance is needed, we may use vetted subcontractors we have worked with before. We share only the details they need to carry out the agreed work. We remain your point of contact for the booking. Where a provider processes personal information outside the UK, the applicable transfer arrangements must meet UK data protection requirements; details of the arrangements relevant to your information can be requested from us.

Website and third-party services

This website currently has no active analytics or advertising tracking scripts. It loads fonts from Google Fonts, which involves a connection to Google and disclosure of technical connection information such as your IP address. Hosting providers may process technical access and security logs. The quote endpoint uses an IP-derived identifier to limit repeated requests. Links to WhatsApp, Google reviews, Trustpilot and social media take you to third-party services governed by their own notices.

Cookies and similar technologies

The current application code does not set analytics or advertising cookies. The production hosting configuration must be checked before launch. We plan to use Google Analytics to understand website usage and Meta Pixel to measure advertising and support remarketing. These tools are not currently activated. Before they are enabled, this notice and the cookie information will be updated with the relevant providers, purposes and durations. Optional analytics and advertising technologies will only load after your consent, and you will be able to reject them or change your choice.

Retention and security

We retain information only as long as necessary for the stated purposes and applicable legal requirements. We keep enquiries that do not become bookings for up to 12 months and customer and transaction records for up to 7 years where needed for accounting, legal obligations or claims. Records relevant to an ongoing complaint or claim may be kept until the matter and applicable legal requirements are resolved. Marketing consent records are kept while we rely on your consent; a minimal record of an opt-out may be retained to ensure we respect it. Technical security records are retained only as necessary for security and abuse prevention. Access controls, secure communications and server-side handling of credentials form part of our safeguards; these must also be maintained in day-to-day operations.

Promotional messages

We may offer you the choice to receive promotional emails or messages. Where consent is required, we will ask for a separate, optional opt-in identifying the channels concerned. Requesting a quote or booking a move does not automatically subscribe you to marketing. You can withdraw your choice at any time using the unsubscribe option or by contacting us. Service updates about your enquiry or booking are separate from promotional messages.

Your rights and complaints

Depending on the circumstances, you may request access, correction, deletion, restriction or portability of your information, and object to certain processing. You may withdraw consent without affecting earlier lawful processing. Rights are subject to applicable conditions and exemptions. Contact office@kingsmanremovals.uk to make a request or raise a concern. You can also complain to the Information Commissioner’s Office.

Terms & Conditions

These terms describe our removal, packing and delivery services. Our services are provided by Kman Group Ltd, trading as Kingsman Removals. Registered office and contact address: 11 Bromley Road, Enfield, London, N18 1LF. Company number: 11077601. VAT number: 512 1129 47. These terms and the agreed quotation must be provided before a booking is accepted.

Quotations and booking

A quote request is an enquiry, not a confirmed booking. The quotation and written booking confirmation should identify the contracting company, service, date, locations, included work, price including applicable VAT, any agreed extras and payment schedule. A booking is confirmed only when we send written or email confirmation.

Scope and changes

Tell us accurately what needs moving, including fragile or high-value items, and the access, stairs, lifts, parking and restrictions at each property. Packing, unpacking, dismantling, assembly and specialist work are included only when agreed. Changes to the work or charges should be explained and agreed before extra work is performed. An hourly quotation must state the rate, minimum charge and when billable time starts and ends.

Customer preparations

You must have authority to arrange transport of the goods and provide safe, lawful access. Arrange keys, building permissions and parking arrangements as agreed in your quotation. Unless packing is included, prepare goods safely for transport. Keep passports, jewellery, cash, medication and other essential personal items with you. Disconnect appliances where required; specialist electrical, gas or plumbing work is not included unless specifically agreed and undertaken by appropriately qualified people.

Goods requiring prior agreement

Tell us before booking about dangerous goods, fuel, chemicals, firearms, live animals, perishable goods and unusually heavy, fragile or valuable items. We may decline items that cannot be carried safely or lawfully. Any exceptional items we agree to carry and the arrangements for them will be recorded in your quotation.

Payment

Payment is accepted in cash or by bank transfer. We may require a deposit of 20% of the agreed quotation for some bookings. Whether a deposit is required is decided for each job and communicated before you accept the booking. The deposit forms part of the total price, not an additional fee. Deposit and balance due dates, or the payment arrangement where no deposit is required, will be stated in your quotation or booking confirmation.

Cancellations and changing your date

Please cancel or request a date change in writing to office@kingsmanremovals.uk. Notice is measured from the agreed start time of your booking.

• More than 7 days before the move: your deposit is refunded in full.
• From 48 hours up to and including 7 days before the move: we may retain up to 50% of your deposit.
• Less than 48 hours before the move: we retain the full deposit, subject to the protections below.

Any amount retained is limited to our reasonable net losses caused by the cancellation. We take account of costs saved and reasonable steps to reduce losses, including replacement bookings. Any amount exceeding those losses will be refunded. These rules do not override statutory cancellation rights or other mandatory consumer rights.

You can request a change of date without a rescheduling fee by giving at least 5 days’ notice, subject to availability. A change is confirmed only when we agree the new date in writing. Any change in the work or price will be explained and agreed first. For requests with less than 5 days’ notice, we will discuss availability and any reasonable costs before you agree a change; there is no automatic fixed rescheduling fee.

If we cannot carry out the booking, we will contact you as soon as possible to discuss an alternative. If no alternative is agreed, we will refund payments for services not provided. Your statutory rights remain unaffected.

Consumer cancellation rights

Where statutory cancellation rights apply, we will explain them before the contract is made. The Consumer Contracts Regulations contain an exception for transport of goods booked for a specific date or period. This exception does not apply automatically to all services. Where a statutory cooling-off right applies, the relevant cancellation information will be supplied before booking. If you ask us to begin a service during that period, we will obtain any request and acknowledgement required by law.

Service standards, delays and damage

We must perform consumer services with reasonable care and skill. If a delay or issue arises, we will explain the position and discuss appropriate arrangements. Please report loss or damage as soon as reasonably possible, with relevant photographs and booking details, so it can be investigated. Reporting promptly helps us investigate; it does not remove your statutory rights.

Your statutory rights

Nothing in these terms excludes or restricts liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer.

Complaints and dispute resolution

Send your booking reference and concern to office@kingsmanremovals.uk or call 07711 077646. We aim to acknowledge your complaint within 7 working days and resolve it within 60 calendar days. If further investigation is needed, we will explain the delay and keep you informed. These targets do not prevent you from exercising your legal rights sooner. If we cannot resolve a consumer complaint, we will provide any information about an appropriate alternative dispute resolution body, and our participation, required by applicable law.

Applicable law and your rights

These terms are governed by the law of England and Wales, without depriving consumers of mandatory protections under the law applicable to them. Consumers retain any right to bring proceedings in the courts of the UK jurisdiction where they live. Changes to published terms do not retrospectively alter an existing booking unless lawfully agreed.